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7/29/2010 - Bel Air, MD - PetNurse
Banfield, The Pet Hospital
OF JOB PURPOSE AND FUNCTION The PetNurse supports the veterinarians in ensuring quality veterinary care for all Pets, advocates for Pets, educates clients on all aspects of Pet health, and ensures a safe and effective hospital environment. ESSENTIAL RESPONSIBILITIES AND TASKS Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality Pet care and to maximize the veterinarian's productivity. Lead veterinarians and veterinary medical team through the Cycle of Service and communicate with the other associates to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, ensuring that clients and Pets are comfortable in the hospital, and monitoring hospitalized or surgical Pets. Educate clients about Optimum Wellness Plans, preventive care, Pet health needs, any diagnosis or treatment, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of Pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Understand and follow state guidelines regarding duties of veterinary assistants and licensed veterinary technicians. Perform other duties as assigned. HIRING QUALIFICATIONS CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized software, primarily Microsoft Outlook, Word, Excel and Access. ATTITUDES (WILL DO) Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity - Firmly adheres to the values and ethics of Banfield, The Pet Hospital. Exhibits honesty, discretion, and sound judgment. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence - Able and willing to perform tasks and duties without supervision as appropriate. Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, ma
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